Find answers to frequently asked questions


Questions and answers to the webshop

Shipping and delivery

Shipping costs are not included in the price. A shipping charge will be added to all orders placed through the website. The shipping costs can be seen on the order summary and the order confirmation sent via email. At checkout you can see which payment methods there are available.

Your order is dispatched 2-6 working days after receipt of your order. As Eva Solo A/S cannot guarantee local delivery conditions, Eva Solo A/S cannot provide any certain guarantees as to when the order is delivered to the customer’s address.

We ship to Denmark, the Faroe Islands, Greenland, the EU and Norway. The delivery costs are stated on the order confirmation and are paid by the buyer. Please note that all costs related to duty is paid by the customer.

In the event of delivery outside the EU, the customer will have to pay for customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.


Payment for your purchase will not be debited from your account until the goods have been dispatched from our warehouse.

How are refunds paid if I return a product?
Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.

Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.

Change of mind and returns

Once an order has been approved and forwarded to Eva Solo A/S, it is no longer possible to change it.

You can regret the purchase by refusing to receive the product when it is delivered, after which it will be returned to our warehouse. The purchase sum will then be credited to the payment card you used when you placed your order. It may take up to 30 days for the amount to be credited to your account.

We offer a 14-day right of return on all products purchased from the Eva Solo webshop. The products must be returned unused and in their original packaging, and the costs of returning the product are borne by the customer.

The EU commission's dispute resolution

Information on how to submit complaints
A complaint about a product or service bought from us may be submitted to the Consumer Complaints Board at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, DK-2500 Valby. You can submit a complaint to the Consumer Complaints Board via 

The EU Commission’s dispute resolution website can also be used to submit a complaint. This is particularly relevant for consumers resident in other EU countries. Complaints must be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must include our email address cs@evasolo.com


Is your Eva Solo product defect?

Questions and answers about complaints

If you discover a manufacturing defect or non-conformity with your new Eva Solo product and it has been purchased from a shop, contact your nearest Eva Solo dealer. If the product has been purchased on-line from Eva Solo’s webshop, contact Eva Solo’s customer service at cs@evasolo.com providing a description of the defect/non-conformity and attaching a valid proof of purchase.

No, Eva Solo products do not carry a life-time warranty. There is a two-year warranty against manufacturing defects on presentation of a valid proof of purchase. 

In addition to the right of complaint, we also offer a porcelain warranty. Read the porcelain warranty here.

Yes, all our pots and pans can be used in the oven. However, the maximum temperature varies depending on what the product is made of.  The maximum temperature for stainless steel is 260°C, while coated products withstand a maximum temperature of 220°C as otherwise the coating will be damaged.

The maximum temperature for all Eva Solo lids is 220°C.

To exercise your right of complaint, a valid proof of purchase is required.  Here, a bank statement is also acceptable. If you were given the product as a gift, you will need to ask the giver for the receipt.

The warranty covers material and manufacturing defects with the product from the date on which the product in question was purchased. The warranty is subject to our maintenance and care instructions have been followed.

Useful advice

To your Eva Solo product

Coffee and tea

You need to use 25-35 g when making 0.6 litres, 45-60 g when making 1 litre and 65-75 g when making 1.4 litres, depending entirely on how strong you like your coffee. 

The neoprene cover keeps the coffee at serving temperature for up to 30 minutes. The tip-up lid also helps to retain the heat.

When brewing black tea it is important to use boiling water. However, for green tea and oolong tea, you should not use water which is hotter than approx. 80°C. The water should therefore be allowed to stand for about 5 min. after it has boiled. 

The glass flask, tea and coffee inserts as well as the tip-up lid are all dishwasher-safe.It is important that all parts are kept clean with no soap residues. If old coffee and tea residues are not washed off properly, they can lend an unpleasant flavour to the freshly brewed coffee or tea. Soap residues can also make your next pot of coffee or tea taste unpleasant and flat. 

Tensions can occur in the glass (for example as a result of knocks and bangs) which may cause it to break. We do not a warranty on glass or porcelain, but it is possible to replace the glass insert, which can be purchased as a spare part.

Water and carafes

If you are finding it difficult to remove the silicone collar, try moistening it with water first. 

For information on how to look after the neoprene cover, refer to the care instructions. The cover can be washed by rinsing it under the tap in warm water.

Pots and pans

Cookware with a non-stick coating should always be cleaned using a soft brush/sponge and washing-up liquid. It is important that the pan is properly cleaned each time after use.

If the non-stick coating darkens over time, it is due to a thin layer of burnt egg white from the food.

This can easily be removed by filling the pan with water, adding 4-5 tablespoons of washing powder (for clothes) and allowing the solution to simmer for approx. 45 minutes. Stir occasionally with a washing-up brush or nylon spatula. Repeat if necessary. Then, using washing-up liquid, clean the cookware, before finally wiping a thin layer of vegetable oil around the inside. 

Avoid leaving food to stand in non-stick cookware for long periods of time as it may damage the coating. Any acid in the food will eat into the pan.

Small white marks can appear on the cookware if you add salt to the water before it starts to boil. Salt is an alkali which can corrode the material. It may be difficult to remove these marks if the corrosion has caused heavy pitting of the material. 

Sometimes, the inside of a steel pot or pan may acquire a rainbow hue. This usually results from salt and acids in foods and can easily be removed with steel polish. 

It is a well-known fact that many people only fry food on the highest temperature setting. This uses far too much energy. Using a thick-bottomed pan for frying saves energy and thus money. Heat the pan, add some fat, and once the fat has turned brown and reached the right temperature, place the meat in the pan. As soon as the fat begins to bubble and spit, turn down the heat slightly. When turning the meat, if the fat is still bubbling and spitting turn down the heat to the lowest setting. The meat can now finish frying with the heat from the frying pan and the heat source. 

If the outside of the cookware becomes matt or milk white, it is a sign that the cookware has been in the dishwasher. The aluminium surface of Eva Trio Dura Line is not dishwasher-safe.

As long as the surface is only slightly matt, it may be possible to “re-establish” the grey colour by wiping some liquid scouring cream onto the side and allowing it to stand for a while. Then rinse it off. Use the soft side of a combined scouring pad/sponge, and always rub using horizontal movements, following the structure of the material. 

Glasses and wine

All Eva Solo glasses are dishwasher-safe, and the the glass will retain its unique brilliance. However, it is preferable if your dishwasher has a special glass program (low temperature).

It is best not to leave glasses standing in the dishwasher once the wash program has finished. This is because the humidity in the machine can cause the glass to deteriorate.

If your glasses are cloudy or look as though they have been used to drink milk, it may be due to wear or because too much detergent and rinse aid have been used. It is possible to remove the film by placing the glasses in hot water with acetic acid (200 ml of 32% acetic acid for every 1 l of water). You could also try tipping some citric acid into the machine and washing the glasses at the highest possible temperature.

Tableware and flatware

The easiest and best way of looking after your flatware is to wash and dry it as quickly as possible after use. Do not leave the flatware lying about unwashed as acids in some foods (such as salt, vinegar, mustard, ketchup, mayonnaise, eggs etc.) can corrode the stainless steel. Similarly, the flatware should never be left to soak in water as the material cannot withstand constant exposure to moisture. Avoid using detergents which contain chlorine. 

This is rust film. It comes from any non-stainless items in the dishwasher such as the wire on a cheese cutter, a grater or non-stainless steel pots and pans.

Try using ordinary rust remover, which is sold in most supermarkets. If the damage is done, then clean your dishwasher by running it empty with citric acid. This will remove any remaining rust film. It is also possible to buy specialist cleaning agents to remove rust film.

Flatware can certainly leave marks on the glaze of the porcelain. However, it is possible to remove these marks using an ordinary steel polishing agent or ceramic hob cleaning agent on a cloth.  

The porcelain warranty covers all Eva Solo/Eva Trio porcelain. Read the porcelain warranty here.

Still have a question?

If you cannot find answer to your question in our FAQ, you can always contact us