5-year warranty against manufacturing defects
Eva Solo A/S provides a 5-year warranty against manufacturing defects on To Go Cup, Urban To Go Cup, Urban thermo flask and 24/12 To Go thermo flask. This warranty covers materials and manufacturing, but not problems due to incorrect use or setup, or natural wear and tear.
The warranty applies only to purchases by private individuals from retailers, and warranty claims may be made by private individuals only. The warranty covers products purchased from 1 October 2021, and only firsts (not seconds). Eva Solo A/S reserves the right to terminate its warranty scheme. This means that the warranty applies only to purchases made within the period in which the extended warranty is provided.
Eva Solo A/S will require reasonable proof of your date of purchase. You should therefore retain your purchase receipt or sales invoice. In case of any claim, please contact the retailer from which the product was purchased. Eva Solo A/S will then determine if the product is covered by the warranty. Eva Solo A/S reserves the right to require return of the product for further assessment. If Eva Solo A/S confirms the defect, the product will be replaced free of charge.
It is the purchaser’s responsibility to return the product to Eva Solo A/S if required to do so We recommend returning the item by a parcel-tracking service. Parcels must NOT be returned by services delivering parcels during night-time hours when we are not available to receive them, as this often results in the parcels going astray. NOTE: We do not accept returns to a parcel terminal. All returns must be sent as per agreement with Eva Solo A/S, direct to our address; if not, a delivery charge (about 49 kr. / 7EUR) will be deducted from the refundable value of the returned item(s).
The return parcel must be sent by a to-door daytime service directly to our address:
Eva Solo A/S
Attn: Customer Service
Måløv Teknikerby 18-20
2760 Måløv, Denmark
Mark the parcel: Return