Customer service

Useful advice To your Eva Solo product

Coffee & tea

Water and carafes

Pots and pans

  • How do I clean cookware with a non-stick coating so the food doesn’t stick?

    Cookware with a non-stick coating should always be cleaned using a soft brush/sponge and washing-up liquid. It is important that the pan is properly cleaned each time after use.

    If the non-stick coating darkens over time, it is due to a thin layer of burnt egg white from the food.

    This can easily be removed by filling the pan with water, adding 4-5 tablespoons of washing powder (for clothes) and allowing the solution to simmer for approx. 45 minutes. Stir occasionally with a washing-up brush or nylon spatula. Repeat if necessary. Then, using washing-up liquid, clean the cookware, before finally wiping a thin layer of vegetable oil around the inside. 

  • Can I keep food in non-stick cookware?

    Avoid leaving food to stand in non-stick cookware for long periods of time as it may damage the coating. Any acid in the food will eat into the pan

  • Why do small white marks appear on my cookware?

    Small white marks can appear on the cookware if you add salt to the water before it starts to boil. Salt is an alkali which can corrode the material. It may be difficult to remove these marks if the corrosion has caused heavy pitting of the material. 

  • Why does the inside of my cookware become rainbow-coloured?

    Sometimes, the inside of a steel pot or pan may acquire a rainbow hue. This usually results from salt and acids in foods and can easily be removed with steel polish. 

  • Why does food stick (pots and pans without SLIP-LET® coating)?

    It is a well-known fact that many people only fry food on the highest temperature setting. This uses far too much energy. Using a thick-bottomed pan for frying saves energy and thus money. Heat the pan, add some fat, and once the fat has turned brown and reached the right temperature, place the meat in the pan. As soon as the fat begins to bubble and spit, turn down the heat slightly. When turning the meat, if the fat is still bubbling and spitting turn down the heat to the lowest setting. The meat can now finish frying with the heat from the frying pan and the heat source. 

  • Why does the surface of my Dura Line cookware become faded/matt?

    If the outside of the cookware becomes matt or milk white, it is a sign that the cookware has been in the dishwasher. The aluminium surface of Eva Trio Dura Line is not dishwasher-safe.

    As long as the surface is only slightly matt, it may be possible to “re-establish” the grey colour by wiping some liquid scouring cream onto the side and allowing it to stand for a while. Then rinse it off. Use the soft side of a combined scouring pad/sponge, and always rub using horizontal movements, following the structure of the material. 

Glasses and wine

  • Which program should I use to wash glasses in the dishwasher?

    All Eva Solo glasses are dishwasher-safe, and the the glass will retain its unique brilliance. However, it is preferable if your dishwasher has a special glass program (low temperature).

  • Why do my glasses go cloudy in the dishwasher?

    It is best not to leave glasses standing in the dishwasher once the wash program has finished. This is because the humidity in the machine can cause the glass to deteriorate.

    If your glasses are cloudy or look as though they have been used to drink milk, it may be due to wear or because too much detergent and rinse aid have been used. It is possible to remove the film by placing the glasses in hot water with acetic acid (200 ml of 32% acetic acid for every 1 l of water). You could also try tipping some citric acid into the machine and washing the glasses at the highest possible temperature.

tableware and flatware

defects Is your Eva Solo product defect?

Questions and answers about complaints

Webshop Questions and answers to the webshop

Shipping and delivery

  • What are the shipping costs?

    Shipping costs are not included in the price. A shipping charge will be added to all orders placed through the website. The shipping costs can be seen on the order summary and the order confirmation sent via email. Eva Solo A/S accepts payment by Dankort/VISA- dankort/MasterCard/Eurocard/JCB/AMEX. The amount will be charged to your account when we ship your purchase. 

  • How long will I be before I receive my goods?

    Your order is dispatched 2-6 working days after receipt of your order. As Eva Solo A/S cannot guarantee local delivery conditions, Eva Solo A/S cannot provide any certain guarantees as to when the order is delivered to the customer’s address.

  • Which countries do we supply to?

    We ship to Denmark, the Faroe Islands, Greenland, the EU and Norway. The delivery costs are stated on the order confirmation and are paid by the buyer. Please note that all costs related to duty is paid by the customer.

    In the event of delivery outside the EU, the customer will have to pay for customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.

Payment

  • When will payment for my purchase at www.evasolo.com be debited from my account?

    Payment for your purchase will not be debited from your account until the goods have been dispatched from our warehouse.

    How are refunds paid if I return a product?
    Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.

  • How are refunds paid if I return a product?

    Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.

Change of mind and returns

  • Can I change/cancel my order?

    Once an order has been approved and forwarded to Eva Solo A/S, it is no longer possible to change it.

    You can regret the purchase by refusing to receive the product when it is delivered, after which it will be returned to our warehouse. The purchase sum will then be credited to the payment card you used when you placed your order. It may take up to 30 days for the amount to be credited to your account.

  • If I change my mind about all or some of the products I have purchased, can I send them back and get a refund?

    We offer a 14-day right of return on all products purchased from the Eva Solo webshop. The products must be returned unused and in their original packaging, and the costs of returning the product are borne by the customer.

The EU Commission’s dispute resolution

  • How do I complain to The EU Commission’s dispute resolution?

    Information on how to submit complaints
    A complaint about a product or service bought from us may be submitted to the Consumer Complaints Board at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, DK-2500 Valby. You can submit a complaint to the Consumer Complaints Board via
    www.forbrug.dk.

    The EU Commission’s dispute resolution website can also be used to submit a complaint. This is particularly relevant for consumers resident in other EU countries. Complaints must be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must include our email address cs@evasolo.com

Contact

  • Contact

    We are happy to answer any questions you may have in connection with these terms of purchase or other aspects of our service. Please contact our customer service department by email at evk@evasolo.com